Policies

We understand that plans can change, and we strive to be as clear and fair as possible with our cancellation policies. Please review the terms below carefully before booking your trip with Soul Sisters Travel.

Deposit Policy

Your initial deposit secures one of our limited spots and allows us to immediately begin confirming contracts, reserving room inventory, and placing non-refundable deposits with hotels, private guides, drivers, and experience partners. Because our trips are intentionally small and curated, each space represents a significant portion of the overall group structure and negotiated pricing. Once your deposit is received, your spot is removed from availability, and financial commitments are made on your behalf that cannot be reversed without impacting the itinerary or the group as a whole. For this reason, all deposits are non-refundable. We strongly recommend purchasing comprehensive travel insurance at the time of booking to protect your investment in the event of unforeseen circumstances.

  • Non-Refundable Deposit: The deposit paid at the time of booking is non-refundable under any circumstances. This secures your spot on the trip and covers initial planning and administrative costs.

Cancellation Policy

Because our Soul Sisters trips are intentionally curated and built around a fixed group size, we begin confirming contracts, room blocks, private guides, transportation, and specialty experiences shortly after booking. Many of these arrangements require non-refundable deposits and strict payment schedules on our end, and changes to headcount directly impact negotiated rates, shared costs, and availability. Once we move past the 14-day window, your spot has already been factored into hotel commitments, private transfers, tour reservations, and group activities that cannot easily be modified or resold without affecting the overall experience for the rest of the group. For this reason, all payments become non-refundable after 14 days from booking. We strongly recommend purchasing comprehensive travel insurance to protect your investment in the event of unexpected changes.

  • Cancellations 14 Days After Purchase: If you need to cancel your within 14 days, any payments made beyond the initial deposit will be refunded in full.
  • Cancellations Made After 14 Days: If you cancel after 14 days the full payment is non-refundable. This policy ensures that we can meet our commitments to vendors and service providers.

Transfer Policy

  • If you are unable to attend the trip, you may transfer your booking to another individual, provided that:
    • The new participant meets the trip requirements.
    • You notify us of the change and they are approved to attend.
    • A transfer fee of $150 applies.

Trip Cancellation by Soul Sisters Travel

  • In the unlikely event that Soul Sisters Travel cancels the trip, all payments, including the deposit, will be fully refunded. We are not responsible for any additional costs incurred, such as flights or personal expenses.

Travel Insurance Recommendation

By booking this trip, you acknowledge that you have read and agree to the above cancellation terms. If you have any questions, please don’t hesitate to reach out to us before completing your booking.