We know plans can change. These terms explain how deposits, payments, cancellations, and refunds work for every Soul Sisters Travel trip, so please read them carefully before you book.
Your Deposit
Your deposit holds your spot on the trip. As soon as it comes in, we start confirming hotels, private guides, drivers, and experiences, and many of those partners require nonrefundable deposits from us. Because our groups are small, every spot is part of how the whole trip is planned and priced. For this reason, your deposit is nonrefundable.
Payment Schedule
- Deposit: due at booking to reserve your spot.
- Final payment: due 90 days before the trip departs.
If you book less than 90 days before departure, full payment is due at booking. If we do not receive your final payment by the due date, we may release your spot, and payments made up to that point are not refunded.
If You Cancel
To cancel, email us at he***@***************el.com. Your cancellation date is the day we receive your email.
- Within 14 days of booking: any payments beyond your deposit are refunded in full. Your deposit is not refunded.
- More than 14 days after booking: all payments are nonrefundable.
Transferring Your Spot
If you can no longer go, you can transfer your spot to someone else instead of canceling, as long as:
- The new traveler meets the trip requirements and is approved by us.
- You let us know about the change in writing.
- A $150 transfer fee is paid.
Minimum Group Size
Each trip needs at least 6 travelers to run. If a trip has fewer than 6 travelers by the final payment date (90 days before departure), we may cancel it. If we do, you will receive a full refund of everything you have paid, including your deposit.
If Soul Sisters Travel Cancels a Trip
If we cancel a trip for a reason within our control, including not reaching the minimum group size, we will refund all payments, including your deposit, within 30 days.
Events Outside Our Control
Sometimes things happen that no one can plan for, such as natural disasters, severe weather, pandemics or public health emergencies, war, civil unrest, terrorism, government travel advisories or restrictions, strikes, or airport and border closures. If a trip is canceled, shortened, or changed because of an event like this, no refund is owed. Any refund or future trip credit in these situations is offered only at the discretion of Soul Sisters Travel. This is one of the biggest reasons we ask every traveler to buy travel insurance.
Changes to the Itinerary
We plan every trip carefully, but sometimes we need to change a hotel, restaurant, guide, activity, or the order of the days. When that happens, we will replace it with something of similar quality whenever we can. Changes like these are not grounds for a refund.
Missed Activities and Leaving Early
There are no refunds for any part of the trip you choose to skip, including meals, activities, or hotel nights, or if you leave the trip early.
What We Are Not Responsible For
Flights, travel insurance, and personal expenses are your responsibility. If a trip is canceled or changed for any reason, we are not responsible for these costs, so we recommend booking flexible or refundable flights when you can.
Travel Insurance
We strongly recommend buying comprehensive travel insurance right after you book. Look for coverage for trip cancellation, trip interruption, medical emergencies, and medical evacuation. “Cancel For Any Reason” coverage gives you the most protection, and many insurers require you to buy it within a few weeks of paying your deposit.
Questions
If anything here is unclear, email us at he***@***************el.com before you book. We are always happy to talk it through.
By paying your deposit, you confirm that you have read and agree to these cancellation terms.
Last updated: October 2026
